Terms and Conditions


Orders are dispatched Monday to Friday, unless otherwise stated on our site. Your order will be dispatched within 2 working days of us receiving cleared payment for your order.


1.1 In these Terms:

‘Buyer’ means any person who accepts the Seller’s quotation for the sale of the Goods or whose order for the Goods is accepted by the Seller;
‘Contract’ means the contract for the sale and purchase of the Goods;
‘Goods’ means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with the Terms;
‘Notice’ means notice in accordance with clause 10.1 of these Terms
‘Supplier’ means Dispatch Recordings web-store, operated by Media Branding LTD;
‘Terms’ means the standard terms of sale set out in this document and (unless the context otherwise requires) includes any special terms agreed in Writing between the Buyer and the Seller; and
‘Writing’ (and any similar expression) includes fax transmission, electronic mail and comparable means of communication.

1.2 A reference in these Terms to a provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

2.1 These Terms shall govern the Contract to the exclusion of any other terms subject to which any quotation is accepted or purported to be accepted, or any order is made or purported to be made, by the Buyer.

2.2 No variation to these Terms shall be binding unless agreed in Writing by the Seller’s authorised representative.

3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in Writing by the Seller’s authorised representative.

3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms. The Buyer shall be responsible for ensuring that the Goods are appropriate for their intended use and compatible with any other products with which they are to be used save where advice is given by the Seller to the Buyer as to the use and compatibility of the Goods.

3.3 The quantity, quality and description of the Goods and any specification for them shall be as set out in the Buyer’s order (if accepted by the Seller).

3.4 The Buyer may cancel an order within fourteen working days beginning on the day after the client receives the Goods by giving Notice to the Seller. In the event of cancellation by the Buyer, the Goods shall be returned to the Seller, and the Buyer shall be responsible for the cost of returning the Goods (or as the case may be the cost to the Seller of recovering the Goods). Goods must be in a new/unused state. If Goods are to be returned to the Seller as a result of any defect in the quality or condition of the Goods then clause 8.5 of these Terms shall apply.

3.5 Notwithstanding clause 3.4 above, no order which has been accepted by the Seller for the supply of audio or video recordings may be cancelled by the Buyer if the Buyer has unsealed the Goods except with the agreement in Writing of the Seller and on terms that the Buyer shall indemnify the Seller in full against all costs and expenses incurred by the Seller as a result of cancellation.

4.1 The price of the Goods shall be the Seller’s quoted price. All quoted prices are valid for 4 days only, after which time they may be altered by the Seller without giving notice to the Buyer (save where a legally binding Contract has been formed between the Seller and the Buyer within the 4 day period). The Seller reserves the right to increase prices due to factors outside the control of the Seller. In the event of an increase, the Buyer shall have the right to cancel the order within seven working days of notice of such an increase.

4.2 The Buyer shall be liable to pay the Seller’s charges for transport and packaging.

5.1 Payment is due to be made to the Seller at the time the order is placed.

5.2 Your order confirmation email and order number forms your order receipt, please forward this when querying any issue regarding your order.

5.3 The Buyer authorises the Supplier to make searches against the Buyer to verify the identity of the Buyer. This includes (without limitation) (i) the use of the Address Verification Service by the Supplier whereby the Supplier can check the numerical part of the Buyer’s address and postcode with the card issuing bank and (ii) checks of the Electoral Register. Information which is provided to the Supplier about the Buyer and those with whom the Buyer is linked financially may be used by the organisation and other companies if credit decisions are made about the Buyer, or other members of his/her household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of the Buyer’s account.

6.1 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused PROVIDED THAT the Buyer shall be entitled to cancel any order which is not delivered within 30 days. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in Writing.

6.2 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without limiting any other right or remedy available to the Seller, the Seller may charge the Buyer for all reasonable costs and loss of profit under the Contract.

7.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery. We cannot be responsible for any lost goods in transit if the buyer has chosen a non-tracked / unregistered postal method at the checkout.

7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Terms, the property in the Goods shall not pass to the Buyer until the Seller has received in cleared funds payment in full of the price of the Goods.

8.1 Subject to the following provisions in the case of Goods manufactured outside the EC, the Seller warrants that the Goods will correspond with their specification and will be free from defects in material and workmanship at the time of delivery; and in the case of goods manufactured within the EC will also have the benefit of the manufacturer’s warranty. The buyer must contact the seller immediately after opening the parcel and after inspecting the goods if they suspect that they may be faulty.

8.2 The above warranty is given by the Seller subject to the following conditions:

8.2.1 the Seller shall be under no liability in respect of any defect in the Goods arising as a result of any specification supplied by the Buyer;

8.2.2 the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller’s or manufacturer’s instructions (whether oral or in Writing), misuse or alteration or repair of the Goods without the Seller’s approval; and

8.2.3 the Buyer shall have fulfilled its obligations under clause 3.2.

8.3 Subject as expressly provided in these Terms, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

8.4 Where the Goods are sold to a consumer the statutory rights of the Buyer are not affected by these Terms.

8.5 A claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within fourteen days from the date of delivery (by the Buyer giving Notice to the Seller) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure.

8.6 Where a valid claim in respect of any of the Goods which is based on a defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Terms, the Seller may replace the Goods (or the part in question) free of charge and refund the cost of return carriage or, refund to the Buyer the price of the Goods (or a proportionate part of the price), in which case the Seller shall have no further liability to the Buyer.

8.7 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control PROVIDED THAT where the price of the Goods has been paid by the Buyer to the Seller, the Buyer shall be entitled to a full refund.

9.1 If the Buyer makes a voluntary arrangement with its creditors or becomes bankrupt without limiting any other right or remedy available to the Seller, the Seller may cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

10.1 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

10.2 If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected.

10.3 The Contract shall be governed by the laws of England, and the Buyer agrees to submit to the non-exclusive jurisdiction of the English courts.

11.1 Our returns policy: Without prejudice to your statutory legal rights which remain unaffected, we operate the following returns and refunds policies:

11.2 Damaged or defective goods: in the unlikely event that you receive products which are damaged or defective or become defective within 7 days of receipt, we shall, at our own option, either replace or refund any damaged or defective products (including the postage and packing you were charged) provided that you notify us of the problem in writing at the address stated in the confirmation email within 2 working days of delivery of the physical products you return the products in the same condition that you received them;

11.5 Our mistake: If items are not delivered due to a mistake on our part you will be completely refunded, or sent the package again without extra charge; whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you type into the checkout, so you are responsible for getting this right. If you get your address wrong and do not notify us before the order is sent, we cannot refund the postage costs.

11.6 Your mistake: If items are ordered in error (or you change your mind about wanting an item), are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no-one to receive it and/or no-one came to collect it from the sorting office, you will be refunded for the cost of the items, but not for the postage and packing. We can re-send the items but you will have to pay the postage and packing charge again;

All orders are made subject to acceptance by you of these Conditions and fulfillment of any order for Products is subject to stock availability and acceptance by us of your order. We are under no obligation to fulfil any customer order.

You can check the progress of your order by visiting the “My Account” section of the web-store whilst you are logged in.

For assistance with billing questions or other enquiries email shop [@] dispatchrecordings.com